Testimonials: Real World Results
Why spend months or years of trial and error
attempting to figure it all out for yourself?
“Working with the Friction Pathfinders has been a transformative experience for Just Cats Clinic. They brought a level of expertise and clarity that helped us navigate the complexities of practice management with confidence.
What stands out most is their ability to identify and smooth out the “friction” in our budgets and financial pro formas. They didn’t just provide high-level advice; they delivered actionable strategies that improved our business metrics and our bottom line.
If you are looking for a partner who truly understands the unique challenges of the veterinary industry and can help you build a more profitable, efficient practice, I highly recommend Melanie and James.”
Elizabeth Chapman, DVM,
Just Cats Clinic
“As a veterinary practice owner, my hands are full with clients and patients; I don’t have time to be a management expert too. James and The Friction Pathfinder team stepped in and took the weight of compliance, workforce planning, performance improvement, and conflict resolution off my shoulders.
They understand the unique stresses of the veterinary field—especially the challenge of staff retention in competitive markets. Their team is responsive, professional, and has helped us create a much more stable and positive work environment. They handle the people, so we can handle the pets.”
Dr. Mindy Walstra-Hummel, DVM
co-Owner Ellisville Veterinary Hospital
“Melanie and the Friction Pathfinder team have been instrumental in the success of Elyson Animal Hospital even before we opened. I have known Melanie since we worked together in the corporate veterinary world before we both decided to live our entrepreneurial veterinary dreams and there is no one else I would trust to grow my practice. She not only puts my mind at ease when I’m stressed out, she allows me to focus completely on my clients and clinical care while taking away my business headaches. Melanie truly is the Friction Pathfinder for Elyson Animal Hospital!”
Bethany Smith, DVM
Elyson Animal Hospital
“I have worked with James for almost 10 years and have found him to be an exceptional physician practice leader and highly knowledgeable across multiple facets of healthcare. I worked with him for several years in value-based care programs and his physician group was one of the top performers across the country. He has a strong command of the strategic and operational needs to build solid value-based care systems and medical business management. I would highly recommend James.”
Jim Gera
Chairman Bridgepoint MD and CEO of Harmonic Health
“It has been such a pleasure working with Principled Medical Management. Melanie and James are extremely knowledgeable and organized as well as timely, professional, diligent, and honest. They were able to pinpoint several issues right away and have a strategy to get to the bottom of everything. I look forward to continuing my relationship with Principled Medical Management and would certainly recommend them. Thanks, Melanie and James!”
Elizabeth Hamilton, CPA, MS
Tidewater Professional Solutions, LLC
“I have worked very closely with James for many years while he was CEO of a large medical group. His understanding of finance, compliance, operations and strategic growth during these very interesting times is quite unique.
I recommend him and his team wholeheartedly for any level of business management services.”
Judith M. Turner, VP Sales, Marketing, Operations
ProScan Reading Services
